Handmade Virtue, LLC Limited One (1) Year Warranty

Handmade Virtue, LLC warrants this product to be free from defects in workmanship and materials, under normal residential use and conditions, for a period of one (1) year for the original invoice date. Shipping and handling fees are to be paid for by the customer. Handmade Virtue, LLC agrees, at its option during the warranty period, to repair and defect in material or workmanship or to furnish a repaired or refurbished product of equal value in exchange without charge (except for a fee for shipping, handling, packing, return postage, and insurance which will be incurred by the customer). Such repair or replacement is subject to verification by Handmade Virtue, LLC.

Wood Product Disclaimer: The characteristics of the wood used to build a particular product may vary slightly from the wood used in any samples or product photography due to the inherent characteristics of the material. Wood is a natural material. There will be variation, including knots, texture and grain variations. Handmade Virtue, LLC can not control or guarantee the exact look of any door or product. In turn, no representation, warranty and/or guarantee is made with respect to the precise color, luster or appearance of finishes of any product. All of our products are completely handcrafted, and we make no representation or guarantee that any product will appear exactly as any another.

WARRANTY LIMITATIONS

This warranty does not include:

  • Any condition resulting from other than ordinary residential wear or any use for which the product was not intended, such as use in rental or contract trade or commercial use

  • Any condition resulting from incorrect or inadequate maintenance, storage, or care

  • Damage resulting from misuse, abuse, negligence, accidents or shipping damage

  • Dissatisfaction due to buyer’s remorse

  • Normal wear and tear

  • Damages incurred during transportation

  • Damages incurred during installation

  • Damages incurred through unauthorized repair or modifications

  • Any used, previously displayed items

    Handmade Virtue, LLC makes no express warranty or condition whether written or oral and Handmade Virtue, LLC expressly disclaims all warranties and conditions not stated in this limited warranty. To the extent allowed by the local law of jurisdictions outside the United States, Handmade Virtue LLC disclaims all implied warranties or conditions, including any implied warranties of merchantability and fitness for a particular purpose. For all transactions occurring in the United States, any implied warranty of condition of merchantability, satisfactory quality, or fitness for a particular purpose is limited to the duration of the express warranty set forth above. Some states or countries do not allow a limitation on how long an implied warranty lasts or the exclusion of limitation of incidental or consequential damages for consumer products. In such sates or countries, some exclusions or limitations of this limited warranty may not apply to the Purchaser. For consumer transaction, the limited warranty terms contained in this statement, except to the extent lawfully permitted, do not exclude, restrict, or modify but are in addition to the mandatory statutory rights applicable to the sale of this Product to the Purchaser. Please retain invoices for a minimum of one year for warranty purposes.

    CLAIM PROCEDURES

  • Claims for defective merchandise must be made within ONE (1) year from invoice date. Claims for missing parts must be made within 60 calendar days after the merchandise is received

  • Any claim for defective merchandise returns must be packed in original packaging

  • We reserve the right to specify that items be returned to the original warehouse for inspection or be inspected by our representative in the field

  • Pictures are required to claim defective merchandise, along with a copy of the original invoice

  • If the claim is justified, the item(s) or part(s) will be repaired or replaced or a credit will be issued. It is our policy to replace parts whenever possible

  • What Can You Do in Case of a Dispute with Us? First, an attempt to contact us through written means must be made (letter or email provided to us when ordering). Please include photographs of defects. We will then participate in an industry standard negotiation. If a resolution is unable to be made through negotiation we will move forward with in-person arbitration.

    This limited one (1) year warranty gives you specific legal rights.
    You may have other rights, which vary from state to state and country to country.

    For more information contact warranty@handmadevirture.com